Cricex Privacy Policy — Your Data, Handled with Care

1 Who We Are

Cricex is an online sports betting and casino platform operating at cricex.pw. We offer sports betting markets — with a strong focus on cricket, PSL, T20 internationals and football — alongside a live casino, slots and other games. All services are provided to registered adult users in PKR.

When this Privacy Policy refers to "Cricex", "we", "us" or "our", it refers to the Cricex platform and the team responsible for operating it. When it refers to "you" or "your", it refers to any person who visits, registers with or uses the Cricex platform in any capacity.

This Privacy Policy should be read alongside our Terms and Conditions, which govern the overall rules of using the platform.

2 What Data We Collect

The data we collect falls into several categories depending on how you interact with the platform:

We only collect data that is necessary for the purpose it is being used for. We do not collect information "just in case" or beyond what is needed to run the platform properly.

3 How We Collect Your Data

Your data reaches us through a few different routes:

• Directly from you: When you register an account, fill in your profile, make a deposit, contact support or upload verification documents, you are providing data directly to us.
• Automatically: When you browse or use the Cricex platform, our systems automatically collect technical data such as your IP address, the pages you visit, how long you spend on different sections, and the device and browser you are using.
• From payment processors: When you deposit or withdraw PKR using JazzCash, Easypaisa, Raast, bank transfer or another supported method, the relevant payment provider shares transaction confirmation data with us to match the payment to your account.
• From identity verification services: If we use a third-party provider to verify your identity documents, they may share the result of that check with us.

4 Why We Use Your Data

Every piece of data we collect has a specific reason behind it. Here is a breakdown of the main purposes:

• Account management: Your name, email and phone number allow us to create and manage your Cricex account, send you account-related notifications and help you recover access if needed.
• Processing payments: We need your payment details to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity verification: We verify your identity to confirm you are aged 18 or above and to meet our obligations around responsible platform operation. This may involve checking ID documents.
• Customer support: Communication data helps our support team respond to your queries accurately and follow up on ongoing issues.
• Platform security: Technical data such as IP addresses and login history allows us to detect unusual activity, protect your account from unauthorised access and investigate suspected fraud.
• Improving the platform: Aggregated usage data helps us understand which features are most used, where players experience issues, and how to improve the overall Cricex experience.
• Responsible gaming: Account activity data allows us to monitor for patterns that might indicate problematic gambling behaviour and reach out proactively when needed.
• Communications: With your permission, we may send you updates about new features, promotions and betting markets relevant to cricket, PSL and other sports you follow on the platform.

5 Payment Data and PKR Transactions

Given that all transactions on Cricex are conducted in PKR and involve real money, payment data is treated with the highest level of care on the platform.

• Full payment account numbers (JazzCash, Easypaisa, bank account details) are not stored in plain text on Cricex servers. Only the details necessary to match a transaction to your account and to process your withdrawal are retained.
• All payment data is handled by our payment processing partners, who maintain their own security standards and privacy obligations.
• We retain transaction records as required to maintain accurate account histories and to investigate any disputes.
• Withdrawals are processed back to the same payment method used for deposit to prevent funds being redirected to unverified accounts.

6 Cookies and Tracking Technologies

Cricex uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Here is what that means in practice:

• Essential cookies: These are required for the platform to work. They keep you logged in during your session and remember your preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: These help us understand which pages and features are most used, how long sessions last and where users encounter issues. The data is aggregated and not linked to individual accounts.
• Preference cookies: These remember choices you have made, such as language settings or display preferences, so you do not have to reset them every visit.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the Cricex platform. We do not use cookies to track your activity on other websites or to build advertising profiles.

7 Sharing Your Data with Third Parties

Cricex does not sell your personal data to third parties. Full stop. However, running a platform like Cricex requires working with certain service partners, and some data sharing with those partners is necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: If third-party KYC (Know Your Customer) tools are used to verify your identity documents, your verification data is processed by those providers under their own privacy obligations.
• Platform infrastructure providers: Hosting, security and technical infrastructure partners may process technical data as part of running the platform.
• Customer support tools: Support communication platforms may store conversation history to allow our team to manage queries effectively.

All third parties with whom data is shared are required to handle it securely and only use it for the purpose for which it was shared. We do not share your data with advertising networks or data brokers.

8 How Long We Keep Your Data

We do not keep data longer than necessary. The retention periods that apply to different categories of data are:

• Account data: Retained for the lifetime of your active account, plus a period after account closure to allow for any outstanding investigations or disputes to be resolved.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years to support account dispute resolution and general record-keeping requirements.
• Verification documents: Identity documents submitted for KYC verification are retained for a period sufficient to support any account review or investigation that may arise after account closure.
• Support communications: Customer support logs are kept for a reasonable period to allow follow-up and to improve support quality.
• Technical/log data: Server logs and technical data are retained for a shorter period and are used primarily for security monitoring and debugging.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Your Rights Over Your Data

You have meaningful control over your personal data on Cricex. The following rights are available to you:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this where we are not legally or operationally required to retain it. Note that transaction records tied to real PKR activity may need to be retained for a defined period even after account closure.
• Right to restrict processing: If you believe your data is being processed incorrectly, you can ask us to pause processing while the matter is reviewed.
• Right to data portability: You can request your data in a portable format so that you can take it elsewhere if you choose.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without it affecting your use of the platform.

To exercise any of these rights, contact the Cricex support team at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe.

10 Children's Privacy

Cricex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration is only permitted for adults, and we may request age verification at any point during account use.

If we become aware that a minor has registered an account or submitted personal data, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the original payment source.

Parents and guardians who share devices with younger family members are encouraged to use appropriate parental controls to prevent minors from accessing betting or casino platforms.

11 How We Protect Your Data

Data security is not optional on a platform that handles real PKR transactions and personal financial information. The measures Cricex takes to protect your data include:

• Encrypted connections: All data transferred between your browser and the Cricex platform is encrypted using TLS (Transport Layer Security). You will see HTTPS in your browser address bar whenever you are on the platform.
• Access controls: Access to personal and financial data within Cricex systems is restricted to team members who genuinely need it for their role. Access is logged and monitored.
• Secure credential storage: Passwords are hashed and salted. Plain-text passwords are never stored on our systems.
• Suspicious activity monitoring: Our systems flag unusual login patterns, such as access from unrecognised devices or locations, and may prompt additional verification steps to protect your account.
• Regular security reviews: Platform security is reviewed and updated on a regular basis to address emerging threats and maintain a strong security posture.

While we take strong measures to protect your data, no online platform can offer an absolute guarantee of security. If you ever suspect unauthorised access to your Cricex account, contact support immediately.

12 Changes to This Privacy Policy

Cricex may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer, or general best practices around data privacy. When meaningful changes are made, we will notify registered users via the email address on their account or through a notice on the platform at next login.

The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We recommend checking back periodically so you are always aware of how your data is being handled.

Continuing to use the Cricex platform after an updated Privacy Policy has been published constitutes acceptance of the revised version.

13 How to Contact Us

For any privacy-related query — whether you want to access your data, correct something, request deletion or simply ask a question about how your information is handled — the Cricex support team is available around the clock.

Reach us at: [email protected]

We take data privacy queries seriously and aim to respond promptly. If you are making a formal data rights request, please include your registered account email address so we can locate your records quickly.